SHIPPING & DELIVERY
GLOBAL SHIPPING (ALMOST)
We deliver to most countries across the world. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you to let you know.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 1 - 2 Weeks |
| Canada | 2 - 3 Weeks |
| United Kingdom | 1 - 2 Weeks |
| Rest of Europe | 1 - 3 Weeks |
| Australia, New Zealand | 1 - 3 Weeks |
| Asia | 2 - 3 Weeks |
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
CANCELLATIONS
It isn't possible to cancel an order once it has been sent with the delivery company, as we no longer have the parcel in our control. Any cancellations need to wait until the delivery has arrived to go through the correct refund process.
LOST/MISSING PACKAGES
We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
Refusal of delivery is not refundable.
CUSTOMS
We are not responsible for any custom fees once the items have shipped, these are set by the country of delivery but aren't common in most countries.
If you have any other questions, please contact us and we will do our best to help you out.
hello@meowsafe.com